kauneonga/kauneonga-admin
Run your answering service with your own Admin Portal login: clients, phone lines, numbers and porting, call scripts, on-call calendars, AI receptionists, messages and reports.
Create, improve, test and publish an AI receptionist that answers a client's calls or web chats - its greeting, instructions, voice, knowledge base, workflow and tools - and review its conversations. Use when a client wants an AI receptionist, or when an existing one needs to change or isn't answering well.
Write a new call script for a client's line or change an existing one - the questions agents ask, branches, which escalation level each kind of call goes to, and closing actions. Use when a client's call handling needs to change or a new line needs its script.
Pick the right admin skill for an answering service request and say what this plugin can do. Use when a request is broad or unclear, when someone asks what you can help with, or when a job spans several skills, such as onboarding a client end to end.
Find and review the messages your agents took for clients, separate what needs action now from what can wait, and record what was done with notes, status changes and follow-up To Dos. Use when catching up on a client's messages, looking for a specific call, or checking for anything urgent.
Set up a new answering service client from scratch - the account and its owner, phone lines, numbers, call script, on-call calendar, features and supervisor logins. Use when an admin is onboarding a client or adding a line to an existing one.
Search for and buy phone numbers, move a number between clients or back to the pool, set call forwarding or the caller ID name, release a number, and port numbers in from another provider. Use for any phone number change, or when a client wants to keep the number they already have.
Build or change a client's on-call calendar - escalation levels and their timing, who is on call when, people and how they are reached, copying a level's schedule, and answering who is on call. Use when setting up a new client's on-call coverage or making changes for a client.
Change a client's phone line - its company profile and what agents see and say, its IVR menu, greeting and recordings, its SMS routing, its contact list, and the account's features and client logins. Use when a client's details, call menu or text routing need to change.
Answer questions about activity and quality - a client's message volume and trends, call, chat, SMS and To Do records, call recordings, usage, service levels, agent performance, QA scores, coaching cases and SMS conversations. Use for reporting, billing preparation, quality reviews, or looking into what happened on a call.
Help an answering service admin connect Claude, ChatGPT or another AI app to their Admin Portal, and check which accounts and tools their login can reach. Use after installing the plugin, when the connection fails, or when the admin asks what the plugin can do with their login.