customer-science/commscore

Review, proofread, score or improve an existing customer communication (an email, letter, text message, notice, web or app page, headline, tagline or other marketing copy, or policy wording) against a brand's voice with CommScore, then explain the result and offer fixes. Use whenever the user shares customer-facing text and asks whether it is clear, on brand, good enough or ready to send, asks you to proofread or check it, wants feedback, a score or a second opinion, or wants to compare or choose between versions, for their own organisation or any brand set up in their CommScore workspace, even if they don't mention CommScore.

Set up or update a brand's voice guide in CommScore (tone, values, style do's and don'ts, audiences, terms to use or avoid) from its website or from brand guidelines the user provides, so CommScore can write and score communications in that voice. Use whenever the user wants to add a brand or organisation to CommScore, build or fill in a brand voice guide, import brand guidelines or a style guide, or add terms the brand uses or avoids, even if they don't mention CommScore by name.

Write, edit or rewrite customer communications (emails, letters, text messages, push notifications, in-app messages, notices, replies to complaints, help-centre answers, web or app copy, headlines, social posts, policy wording) in a brand's voice using its brand guide in CommScore, and check the result with CommScore before handing it over. Use whenever the user asks you to draft, reply to, edit, rewrite or "make this sound like" a brand or organisation for its customers, members or the public, including any brand set up in their CommScore workspace, even if they don't mention CommScore.