Atender

Ask an AI assistant about Atender, the customer support platform, and plan a support team. Three of its four functions need no Atender account and read no workspace data. The fourth shows a signed-in person which workspace and role the plugin is connected to, with one permission: read notifications.

What it does

You ask	The plugin
What Atender can do, or how a part of it works	Searches Atender's published help articles and answers with a link to each article
Which Atender API call an integration needs	Searches the published API reference and returns the call, the permission it needs and a link to its reference
How many people a support team needs	Estimates the people on at one moment for your volume, opening hours and response promise, and compares cases
Which Atender workspace you are connected to (after you sign in)	Returns the name of the workspace and your role there, and nothing else from the workspace

Example questions:

How does a handover from the AI to a person work in Atender?
Which Atender API call creates a conversation from my CRM?
How many people do I need for 400 chats a day, open 10 hours, 8 minutes each, 2 chats at once per person, 90% answered within 60 seconds?

Install

Claude Code

/plugin install atender --marketplace superagent-dev/atender-plugin

On an older Claude Code, add the marketplace first: /plugin marketplace add superagent-dev/atender-plugin, then /plugin install atender@atender.

ChatGPT: version 1.0.0 is in review for the ChatGPT plugin directory (submitted 22 October 2026). It appears there when the review passes.

Any MCP client: connect to https://v3.atender.com/api/v1/plugin. The three open functions need no account; the workspace function signs in with your Atender login.

What is in this repository

Three skills in skills/: instructions that tell the assistant when and how to use the functions.
A reference to one remote MCP server that Atender runs: https://v3.atender.com/api/v1/plugin. It has four read-only functions: search_atender_help, search_atender_api and estimate_support_staffing need no sign-in; get_connected_workspace needs a sign-in to Atender with one permission, read notifications.
The manifests and the icons.

The plugin runs no code on your machine. It has no hooks, no commands and no local server, and it installs no packages. The files under scripts/ are for the maintainers of this repository: they check that the files here agree with each other and with the live server, and build an archive of them. The plugin does not run them.

What it sends, and where

The only network destination is the Atender server named above, and only when the assistant calls one of the four functions.

A help question sends the search words to Atender. Help search words: not stored. Atender keeps only telemetry for each search: the hour, the outcome, the number of results, the ids of the top 5 articles, the top score, whether ranking ran, and the time it took. It keeps no search words, no hash or embedding of them, no passage, no address and no id of a person. To find the articles, Atender sends the words to two of its sub-processors, OpenAI and Jina AI.
An API question sends the search words to Atender. They are not stored.
A staffing estimate sends your numbers to Atender. They are not stored.
The workspace function sends the sign-in token that the assistant got when you signed in to Atender. Atender reads your workspace name and role from it and returns them. The sign-in asks for one permission, read notifications; the function does not read notifications.

The plugin itself stores no password and reads no files. Do not put personal or confidential information in a question for the plugin.

Privacy Policy

atender.com/privacy-policy, section "The Atender plugin for AI assistants". Sub-processors: atender.com/subprocessors.

Support

atender.com/contact or hello@atender.com. Terms: atender.com/terms.

License

MIT. See LICENSE.