salesforcecommercecloud/b2c-ops
B2C Commerce operator and administrator runbooks for job health, checkout and failed orders, and incident triage.
Investigate B2C Commerce checkout or payment failures, increased failed orders, or falling order volume. Compare bounded order evidence, integration logs and affected data; separate payment failures from traffic and reporting gaps.
Review B2C Commerce scheduled jobs during routine operations or investigate failed jobs, missing runs, stale imports, and green executions with incomplete results. Check logs and business data before proposing a rerun.
Find and investigate FAILED B2C Commerce orders, quantify their share of indexed orders, and correlate failed inputs with logs and jobs. Covers SCAPI status-filter limitations and the OCAPI Shop order_search fallback.
Investigate B2C Commerce incidents using B2C MCP logs, SCAPI code-mode job/data reads, and CLI fallbacks. Route error spikes, stale data, or checkout failures to focused runbooks and produce a team or Support handoff.