openphone/quo
Give your agent a phone number. Have Sona make calls and handle SMS conversations, send and review business texts, manage contacts, notes and tasks, update inbox settings and Sona's business knowledge, and follow up on missed calls.
Find contacts a business actually spoke with but has not heard from in a while, then draft a personalized, season-aware re-engagement text for each one using the Quo MCP. Use when someone asks who has gone quiet, who they have not talked to in months, who to follow up with, who to win back, or for a re-engagement, reactivation, or check-in campaign from their Quo history. Triggers include "who haven't we talked to lately", "who went cold", "flag contacts we've lost touch with", "draft follow-ups to old customers", "reactivation list", and "who should I check in with". Do not use it to claim total call volume, answer rates, or complete contact coverage, and do not use it to send messages automatically.
Create a bounded, passive, prioritized insight log from recent Quo messages, transcribed calls, missed calls, and voicemail transcripts through the Quo MCP. Use for call-log templates, recent customer-conversation reviews, daily or weekly communication digests, and finding important requests, risks, opportunities, commitments, or follow-ups in Quo with ChatGPT or Claude. Do not use it to claim complete call analytics, call volumes, or coverage of answered calls without transcripts.
Help users delegate real phone calls and back-and-forth SMS conversations to Sona through Quo MCP, check or stop those runs, and check or update Sona's shared business knowledge. Use for requests such as having Sona book an appointment, confirm an order, follow up with a lead, or correct what the agent knows about the business. For one specific text without reply handling, use send-message instead of starting Sona.
Review the voicemails left on a Quo phone line since the last run, band them by priority, create a Quo task for each follow-up action the caller asked for, and draft one reply text per caller for review. A guided first run sets up the inbox, business hours, and timezone, then it runs twice a day. Use whenever someone asks about voicemails — "run voicemail triage", "what voicemails came in", "go through the voicemails and draft replies", "any voicemails overnight", "who left a message", "set up a daily voicemail review" — or wants follow-up tasks created from what callers asked for. Drafts are always shown for review and never sent without explicit per-batch approval. Do not use this skill to report call volume, answer rates, or complete call activity, since it sees only missed incoming calls that left a transcribed voicemail.