journey-map

Map and improve any customer experience by the MOMENTS people actually remember, not the average. Distill a journey to its 5-6 key Moments (Peak/Pit/Rise/Dip/Milestone), then improve it with the 4 Peak-End tactics — mark the milestone, elevate the peak, fill only the biggest pit, reorder to end high. Triggers: '/journey-map', 'map the customer journey', 'map the journey', 'improve onboarding', 'onboarding journey', 'peak-end', 'peak end rule', 'where does the experience drop', 'fill the pit', 'elevate the peak', 'end on a high note', 'reorder the flow', 'remembered moments', 'ROI of delight', 'labor illusion'. Self-improving: every run ends with a gotcha review.