user-journey-mapping
Creates customer journey maps and service blueprints that visualize touchpoints, user emotions, pain points, and opportunities across an end-to-end experience. Use when creating a journey map, customer journey, or CX map; visualizing a user's end-to-end experience for a specific scenario; identifying pain points and emotion lows; aligning teams on user flow; planning improvements to onboarding/checkout/support; or producing a service blueprint.
Pinned to revision 1bca4bbdf059, so it is the text this page describes rather than whatever the author pushed since.
Files
- skills/user-journey-mapping/SKILL.md
- skills/user-journey-mapping/references/blueprint-guide.md
- skills/user-journey-mapping/references/journey-template.md
- skills/user-journey-mapping/references/touchpoint-patterns.md
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