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ringcentral/ringcentral-ace

v1.0.7MIT

ACE provides complete visibility into customer calls, meetings, and digital interactions. Managers can compare agent performance and turn quality metrics into targeted, evidence-based coaching backed by real interaction data. Executives gain clear foresight into key trends, competitor activity, churn risks, and customer satisfaction across all conversations.

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skills

ace-team-performance

Find who needs coaching—and what to coach them on. Compare and rank agents or teams, and build coaching reviews using QA scores, AI scores, talk behavior, customer interactions, and development plans. Use for performance comparisons, coaching evidence, benchmarks, and improvement opportunities.

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