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ringcentral/ringcentral-ace

v1.0.7MIT

ACE provides complete visibility into customer calls, meetings, and digital interactions. Managers can compare agent performance and turn quality metrics into targeted, evidence-based coaching backed by real interaction data. Executives gain clear foresight into key trends, competitor activity, churn risks, and customer satisfaction across all conversations.

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skills

ace-conversation-briefs

Walk into every customer call prepared. Build executive, manager, and voice-of-customer briefs; prepare for upcoming conversations; recap completed calls; capture next steps and sentiment; and find the calls that support a claim. Use when someone needs context before or after a customer conversation.

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