define-slos

Defines service level indicators and objectives from what users actually need to do, with eligibility and attribution rules and an error budget. Use when a team needs to define reliability, when dashboards are green but customers complain, when engineering and product disagree about whether a service is healthy, or when a customer asks for an SLA. Phrases like "what should our SLO be", "define SLIs", "error budget", "customers say it's unreliable", "can we promise 99.99%".

License

MIT