operational-learning

Turn a resolved incident, drill, audit, or approved component or alert change into durable knowledge (service and alert cards, runbook dispositions), and answer ownership questions from those records. Triggers: 'which team owns payments and how do I page them', 'what depends on ledger', 'capture durable operational lessons', 'apply the operational-learning closeout'. Direct KB writing belongs to scribe, which selects closeout mode and applies this skill; active incidents route to incident-investigation, alert design to observability-engineer, and fleet prompt failures to agent-engineer. Retrospective write-ups use postmortem.