reputation-management

Full reputation playbook: FTC-compliant review generation, negative-review response frameworks, 3-tier crisis communication with a 72-hour severe-crisis timeline, 4-layer brand safety assessment, sentiment monitoring design, and 30/60/90-day recovery plans — delivered as ready-to-use plans, drafted responses, and audits. Triggers on "/digital-marketing-pro:reputation-management", "we're getting hit with negative reviews", "prepare a crisis communication plan", "how do we get more Google reviews", "someone is spreading misinformation about us". Reads the brand profile, guidelines, and compliance rules; it plans and drafts — it does not post responses or monitor platforms itself. For a single review reply, /digital-marketing-pro:review-response is the focused sibling.