inbox-triage
The shared accounts or admin inbox, triaged so nothing is lost and nothing is answered by a machine that a person should answer. Every message classified onto a closed list of kinds, filed against the job or supplier record by id, attachments filed as evidence for the Invoice Check standard, a queue and an owner and a clock per kind, complaints escalated untouched, no substantive reply without a named person's release, threads as one item, spam quarantined never deleted. Free to implement, with a conformance checklist. Use when building, reviewing or auditing this workflow. Carries the AIP-BS-INBOX-TRIAGE open standard, free to implement under CC BY 4.0.
- License
- CC-BY-4.0
Pinned to revision ad1559488d9c, so it is the text this page describes rather than whatever the author pushed since.
Files
- skills/inbox-triage/SKILL.md
- skills/inbox-triage/reference/inbox-triage.md
- skills/inbox-triage/reference/microsoft-365.md
Every link opens the file at its source, pinned to the revision this page describes.