on-call

Who is on call in incident.io and how they get paged: schedules, rotas and shifts, overrides, cover requests, escalation paths, and pages (escalations). Use whenever you're working with any of these in any way, including plain reads ("who's on call tonight?", "when am I next on?") and paging ("page Ava", "ack my page", "has anyone acked?"). Load it before the first schedule, escalation or cover-request tool call: the tools return raw shifts and levels, and this skill says how to read them.