customer-ops

Run the operational customer-to-resolution loop across support conversations, customer cases, incidents, account risk, commitments, internal handoffs, feedback clusters, and GitHub engineering work. Use when asked to triage an inbox or ticket queue, investigate a customer problem, detect or coordinate an incident, build an operational account 360, watch churn/non-renewal signals, find overdue promises or stalled escalations, dedupe customer-reported bugs into GitHub, produce customer-ops briefs, or verify that a fix actually resolved the customer-visible symptom. Composes with Gmail/support tools, HubSpot/CRM, billing, product analytics, GitHub, Notion/incident records, and connected files. Do not use for broad VOC/persona research, retention-program design, general CRM architecture, analytics implementation, product roadmap prioritization, or security exploitation; hand those workflows to the specialist skill.