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bevel-software/support-starter

v1.0.0

Triage tickets, draft responses, escalate issues, research customer questions and turn resolved issues into knowledge base articles.

customer-escalation

Package an escalation for engineering, product, or leadership with full context. Use when a bug needs engineering attention beyond normal support, multiple customers report the same issue, a customer is threatening to churn, or an issue has sat unresolved past its SLA.

Read SKILL.md at the source

Pinned to revision 63cb3271f6d6, so it is the text this page describes rather than whatever the author pushed since.

Files

Every link opens the file at its source, pinned to the revision this page describes.