feedback-analysis

How to analyze post-launch feedback — support tickets, store reviews, in-app survey comments, sales and Customer Success notes, social mentions — the bias of each source, tagging every entry, grouping into counted themes with severity and verbatims, weak signals, and checking the hypotheses of a metrics analysis against the themes. Use when analyzing reviews, tickets, NPS or CSAT comments, user feedback after a release, or when looking for why a feature metric is low.